Important Notice

Coronavirus (COVID-19) Updates from Jeanne D’Arc Credit Union

As you know, we are once again faced with rising health concerns given the increase of COVID-19 cases. At Jeanne D’Arc we have been successfully cautious in managing the safety and health of our employees and members. Despite this, staffing challenges have forced us in some instances to close a branch with little notice. We strive to provide a safe environment and consistent service. We feel the best way for us to balance these objectives is to return to limited access to our branch lobbies until further notice.

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Please be aware of fraud!

In times like these scammers take advantage of people. Be aware of phishing emails related to the Coronavirus. Here are a few tips to keep you safe from fraudsters:

  • Check the sender’s email address for grammatical errors—including emails that may seem like they come from a legitimate organization.
  • Emails from Jeanne D’Arc Credit Union will always come from
  • Jeanne D’Arc will never ask you for personal information via email.

Drive-up Hours

Effective Thursday, December 3, 2020, we will limit our branch access to the drive-up window and ATMs. Lobby access will be by appointment only.

At some locations, you will see expanded drive-up hours, and all teller transactions can be handled through the drive-up windows and ATMs. Appointments with our Member Service Representatives must be scheduled in advance by calling our Member Contact Center at 978.452.5001, scheduling via the chat feature, or within the message center in online banking.

A complete list of our branch locations can be found here.

  • Lobby


  • Drive-Up Hours

    Drive-Up Hours

  • Member Contact Center Hours

    Member Contact Center Hours

  • Mortgage & Commercial Loans

    Mortgage & Commercial Loans

Monday - Wednesday

  • Lobby

    Appointment Only

  • Drive-Up Hours

    7:30 AM - 4:00 PM

  • Member Contact Center Hours

    8:00 AM - 5:00 PM

  • Mortgage & Commercial Loans

    Appointment Only

Thursday & Friday

  • Lobby

    Appointment Only

  • Drive-Up Hours

    7:30 AM - 6:00 PM

  • Member Contact Center Hours

    8:00 AM - 6:00 PM

  • Mortgage & Commercial Loans

    Appointment Only


  • Lobby

    Appointment Only

  • Drive-Up Hours

    7:30 AM - 1:00 PM

  • Member Contact Center Hours

    8:00 AM - 1:00 PM

  • Mortgage & Commercial Loans

    Appointment Only

We understand this is not an ideal situation, and you may experience increased wait times. We will do our best to minimize the impact on our members. If you need to visit a branch, I encourage you to try off-peak times. I’d also like to remind you of a few additional ways to bank without having to visit a branch.

For cash withdrawals, our network of 50,000+ surcharge-free ATMs in the SUM and CO-Op networks are readily available. To find an ATM near you click here.

Many teller transactions can be completed simply by using your computer or mobile phone. Please consider using Jeanne D’Arc’s online banking or mobile app.

Below are some of the services offered through online & mobile banking:

  • Deposit checks
  • Pay bills
  • Check balances
  • Transfer funds
  • Open an account

We understand these times bring on daily challenges, and I want to stress our commitment to helping our members experiencing hardships. If you require assistance, we encourage you to call us to discuss options available for loan and deposit solutions. In times of uncertainty, we value the opportunity to be a partner with our members and our community.

Thank you for your continued trust, confidence, and patience as we navigate through this pandemic together.

Economic Impact Payment (EIP)

  • Economic Impact Payment (EIP) Card

    Please be aware, you may receive your EIP payment in a Visa-branded debit card. The card will come in a nondescript white envelope from an Omaha-based entity called “Money Network Cardholder Services.

    You can use this card in a variety of ways, including transferring the money to your bank account, you can learn more here. If you are looking to withdraw money through an ATM, you can access fee-free ATM’s using this ATM Locater.

    Find out more at

  • Economic Impact Payments

    We are here to help you access your stimulus funds. When the funds are deposited into your checking account, you can access it using your debit card or through online or mobile banking.

    If your stimulus funds have been affected by a negative balance in your checking account, our employees are prepared to work with you to access your funds, please call us at 978.452.5001.

    The IRS Get My Payment page allows you to check the status of your payment and update any information the IRS needs from you. To check the status of your Economic Impact Payment, click here.

Public Health

  • Banking Options

    The best course of action is to limit your public interactions until the threat subsides, there are several options for you to bank using a variety of access points:

    • Drive-up windows and ATMs are located at all of our branches. You can find a complete list here.
    • Online and mobile banking is available 24/7 and allows you to view your accounts, transfer money, deposit checks, and open a new account or loan application. If you haven’t set up your online account, now would be a perfect time.
    • Our Debit/ATM cards can be used to access cash, make deposits or check your balance at our ATMs.
    • Our Member Contact Center is here to assist you during regular business hours by calling 978.452.5001. You may also contact them via online chat on our website.
    • Our Call24 automated phone line is available 24/7 by calling 978.452.5001.
  • Public Information

    For up-to-date information on the Coronavirus, please visit these sites:


No. The Credit Union is considered an essential service much like hospitals, pharmacies, and grocery stores. We have made some adjustments to the way we are operating during this time, but we will not be closing. Our members will always have access to the accounts and services you count on Jeanne D’Arc to deliver to you.

Yes. Effective Thursday, December 3 and until further notice, we are limiting access to our branch lobbies to “by appointment only” services for items that cannot be handled through other means of contact. We have expanded our drive-up hours and our Member Contact Center is available during these same hours to assist members over the phone. Also, our 24-hour call line is available at 978.452.5001.

Jeanne D’Arc has a dedicated webpage with information about how the Coronavirus (COVID-19) is impacting our business hours or services.

You can find detailed information on our online and mobile capabilities here. You can log in to mobile or online banking or download the Mobile App where you can easily deposit checks, pay bills, and manage your money remotely.

Our 24-hour telephone banking line, Call24 is also available by calling 978.452.5001 and choosing option #1. You can transfer money, check account balances and more via Call24. Our Member Contact Center will remain open regular business hours through online chat on our website or by calling 978.452.5001.

Jeanne D’Arc is ready to do all that we can to help members who are experiencing hardship during this difficult time. Please contact the Member Contact Center (978.452.5001) to discuss your situation and request support, advice or assistance.

There are very few services that cannot be completed without coming into a branch. Notary is an example of a service that needs to be completed in person. These services remain available, but we ask that you schedule an appointment by calling our Member Contact Center at 978.452.5001.

Yes. These are unprecedented times and therefore we are fielding a higher volume of calls than usual. We have added to our Member Contact Center staff to try and reduce wait times as much as possible.

For faster service, we encourage you to use online chat as well as our Call24 or log in to online banking.

Possibly. For the health and safety of our members and employees, the Jeanne D’Arc team has implemented best practices around social distancing. We have put alternate plans in place and our goal is not to have any delay or interruption in service.

To quickly and easily deposit checks, pay bills, and manage your money at home 24/7, we encourage you to use our mobile app on a smartphone or tablet or log in to Online Banking.

As always, we stand ready to assist members who may need assistance. We encourage members to contact us as soon as possible if they become impacted. We are also monitoring state and national programs that may be available to our members. We will continue to share information on our Coronavirus web page and we are also offering several relief options.

We are here to assist our members in any way we can. We have a number of relief options available, and we are also working with members on a case by case basis. If you have been affected please contact us at 978.452.5001.

No. There are currently no service interruptions to our ability to process direct deposit. Your direct deposit should post as normal. If you find there is any disruption in receiving your direct deposit, please contact your employer to ensure that it was sent.

Possibly. We are continuing to process all loans and other transactions as quickly as possible, but there could be a delay in our ability to handle applications as quickly as usual. If there is a delay or we need to schedule an appointment to finish processing, we will notify you.

Yes. If you need to withdraw cash, you may do so at any of our branch drive-up windows or ATMs. You can also withdraw cash from our network of 50,000+ surcharge-free ATMs in the SUM and CO-Op networks. You can locate an ATM near you here.

Yes. Jeanne D’Arc Credit Union is insured by the National Credit Union Administration (NCUA) which operates the National Credit Union Share Insurance Fund (NCUSIF). Also, Jeanne D’Arc is also insured by the Massachusetts Credit Union Share Insurance Corporation (MSIC) for shares and deposits in excess of the NCUA limits.

  • Jeanne D’Arc insures up to $250,000 through the NCUA.
  • Shares and deposits in excess of NCUA limits are fully insured by MSIC.

We are committed to helping our employees navigate this ever-evolving and difficult situation. We have put a variety of safety measures into action to protect them including plexi glass dividers at the teller lines, social distancing protocols, appointments for our Member Services team, remote access, and limiting our branch access. Our employees will have the proper equipment and sanitizing tools to keep them safe. We will continue to work with employees on a case-by-case basis on their individual needs.

Employees who are sick are remaining home so that they can take the necessary time to recuperate and help prevent the spread of germs to others.