Jeanne D'Arc Credit Union

Remotely Deposit Checks FAQs

1. Do I need to include a deposit slip with my scanned check deposit?

No, a deposit slip is not necessary. An electronic record is created with each deposit.

2. How many checks can be included in one deposit? Can multiple deposits be submitted each day?

Up to 999 checks can be included in one deposit and multiple deposits can be submitted as long as the accumulated dollar amount of the deposit(s) does not exceed the daily deposit limit.

3. When will my deposit be credited to my account?

Deposits received before 3:00 pm Eastern Standard Time (EST) will be credited to your account on the same business day. Deposits received after 3:00 pm EST will be credited to your account on the next business day. Business days are Monday through Friday, excluding Saturdays, Sundays, and holidays.

4. Is the hold policy for checks different when deposited remotely?

No. The check hold policy is the same as defined in the Funds Availability Disclosure.

5. What should I do with the check once it has been deposited?

You must securely store each original check(s) for a period of sixty (60) days after you receive confirmation that your deposit has been accepted. You will receive an email notification when your deposit is accepted, or you can reference your monthly statement to monitor your deposits. Once you acknowledge acceptance of the deposit, you can destroy the original check(s) by shredding or another secure method. Please note, you are solely responsible and liable for the security and storage of the original checks and take full responsibility for any loss or misappropriation of these checks.

6. How do I get a copy of my deposit?

If you click on the Deposit History Tab at the top right corner of the page, a listing of your electronic deposits will be displayed. If you click on the Eye Icon icon, you can view the deposit details along with a copy of the items included in that deposit. If you click on the Download Icon icon, you can download a copy of the deposit and print it or save it to a file on your computer for your records.

On the Jeanne D’Arc Mobile App, select “Deposit Checks” and then click the “History” tab at the top.

7. How long is my deposit history available for viewing?

Deposit history is available for viewing online for 18 months. For deposit history older than 18 months, you can contact our Member Service Center at 978-452-5001.

8. How much time do I have to complete my deposit?

Twenty (20) minutes. The remote deposit session will timeout after twenty minutes of inactivity. There is a session timeout clock displayed on the top right corner of the screen. During the last five minutes of the session, the clock time will appear in red. Every time the page is changed, the clock refreshes.

9. How do I get help if I encounter a problem?

Our remote deposit software is designed as an easy-to-use, self-service product with built in “Help”. Select “Help” or Question Mark Icon on each line of the process for a detailed explanation, helpful hints and a short video explanation of each process step.

10. If I have questions, where can I go to receive help?

If you are within the “Deposit Checks” tab of Mobile/Online Banking, select “help” or “?” as you begin the transaction and you will receive information specific to the page you are on. You can also send an email to eMemberServices@jdcu.com or call (978) 452-5001.