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Why am I being asked security questions at login?

If you forgot your password and had to reset it, login from an unrecognized device or computer or contacted VISA Customer Support via phone, you may be presented with security questions to ensure you are indeed the account owner. These questions are based off information stored in your account. You can also add additional security questions by going into your account and scrolling down to “My Account Information” and clicking “Add” next to security questions.