Contact Us
We’re here to help
Chat, call, text, email, or in-person — we’ve got it covered
Use the contact form below, or reach out to us using one of the contact methods listed below.
For community donations and We Share A Common Thread Foundation requests please use this link.
Other ways to get in touch with us
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Give us a call
(978) 452-5001 –
Local and Outside the USA(877) 604-5328 – Toll Free within the USA
Our call center hours are:
Monday – Wednesday: 8:00 AM to 6 PMThursday – Friday: 8:00 AM. to 6 PM
Saturday: 9:00 AM. to 2 PM
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Visit us in person
Our member service representatives are standing by. Find a branch near you, or schedule an appointment with us.
Branch Hours:
Monday – Wednesday: 8:30 AM – 4 PM
Thursday – Friday: 8:30 AM – 6 PM
Saturday: 8:30 AM – 1 PM
For specific branch Drive-up hours click here.
Schedule an appointment -
Live chat
Please click the “Live Chat” button on this page to start a chat session.
Our chat hours are Monday – Friday, 8:00 a.m. to 6:00 p.m.
Saturday 9:00 a.m. to 2:00 p.m.
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Send a secure email message
For account specific inquiries login to Online Banking and click on “Message Center.” Then, click the “Compose” button.
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Send a text message
978-200-0581
We’re available via text Monday – Friday from 8:00 a.m. to 6:00 p.m. & Saturday from 9:00a.m. – 2:00p.m.
Do not send account information via text message.
Data and message rates may apply, click here for full disclaimer. -
Contact us via mail
Send all correspondence to:
P.O. Box 1238
Lowell, MA 01853 -
Found a suspicious email or text message?
E-mail us at [email protected] to report cyber scams. When reporting URLs please provide the full URL address.
Have a more specific question?
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Business Loans
(978) 323-4716 – Main Phone Number
Monday – Friday: 8:00 a.m. to 4:00 p.m.
Service outside business hours can be arranged by special appointment.
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Credit Cards
Member Service:
(800) 252-1142After-hours
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Debit Cards
Member Service:
(833) 405-052824/7 and After-hours