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Available when you need us. When you have a question or comment, we’re here to listen and to help. Get in touch with us today!

General Inquiries:

(978) 452-5001 – Local and Outside the USA
(877) 604-5328 – Toll Free within the USA
Monday – Wednesday: 8:00 a.m. to 5:00 p.m.
Thursday – Friday: 8:00 a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 1:00 p.m.

Live Chat:

Monday – Friday: 8:00 a.m. to 5:00 p.m.

Text Messaging:

(978) 452-5001
Monday – Friday: 8:00 a.m. to 5:00 p.m.
Do not send account information via text message.
Data and message rates may apply, click here for full disclaimer.

Business Loans:

(978) 323-4716 – Main Phone Number
Monday – Friday: 8:00 a.m. to 4:00 p.m.
Service outside business hours can be arranged by special appointment.

Credit Card Member Service:

(855) 594-3250

Debit Card Member Service:

(833) 405-0528
24/7 and After-hours

ABA Routing Number:


Mailing Address:

P.O. Box 1238
Lowell, MA 01853


Find a branch or ATM near you.

Secure Email Message:

For account specific inquiries login to Online Banking go to “Messages.” Then, click the “Compose” tab.