Chat, call, text, email, or in-person — we’ve got it covered
Use the contact form below, or reach out to us using one of the contact methods listed below.
For community donations and We Share A Common Thread Foundation requests please use this link.
Give us a call
(978) 452-5001 –
Local and Outside the USA
(877) 604-5328 – Toll Free within the USA
Our call center hours are:
Monday – Wednesday: 8:00 AM to 5 PM
Thursday – Friday: 8:00 AM. to 6 PM
Saturday: 8:00 AM. to 1 PM
Visit us in person
Please click the “Live Chat” button on this page to start a chat session.
Our chat hours are Monday – Friday, 8:00 a.m. to 5:00 p.m.
Saturday 8:00 a.m. to 1:00 p.m.
Send a secure email message
For account specific inquiries login to Online Banking and click on “Message Center.” Then, click the “Compose” button.
Send a text message
We’re available via text Monday – Friday: 8:00 a.m. to 5:00 p.m.
Do not send account information via text message.
Data and message rates may apply, click here for full disclaimer.
Contact us via mail
Send all correspondence to:
P.O. Box 1238
Lowell, MA 01853
Think you're a victim of fraud?
E-mail us at [email protected] to report cyber scams. When reporting URLs please provide the full URL address.
(978) 323-4716 – Main Phone Number
Monday – Friday: 8:00 a.m. to 4:00 p.m.
Service outside business hours can be arranged by special appointment.
24/7 and After-hours