Contact Us
We’re here to help
Scheduled System Maintenance
Due to scheduled system maintenance, our Call24 automated phone system will be unavailable from 8 p.m. Saturday, December 7 until 5 a.m. Sunday, December 8. There will NOT be an interruption to ATMs or Mobile and Online Banking. We apologize for any inconvenience.
Due to scheduled system maintenance, our Call24 automated phone system will be unavailable from 8 p.m. Saturday, December 7 until 5 a.m. Sunday, December 8. There will NOT be an interruption to ATMs or Mobile and Online Banking. We apologize for any inconvenience.
Chat, call, text, email, or in-person — we’ve got it covered
Use the contact form below, or reach out to us using one of the contact methods listed below.
For community donations and We Share A Common Thread Foundation requests please use this link.
Other ways to get in touch with us
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Give us a call
(978) 452-5001 –
Local and Outside the USA(877) 604-5328 – Toll Free within the USA
Our call center hours are:
Monday – Wednesday: 8:00 AM to 6 PMThursday – Friday: 8:00 AM. to 6 PM
Saturday: 9:00 AM. to 2 PM
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Visit us in person
Our member service representatives are standing by. Find a branch near you, or schedule an appointment with us.
Branch Hours:
Monday – Wednesday: 8:30 AM – 4 PM
Thursday – Friday: 8:30 AM – 6 PM
Saturday: 8:30 AM – 1 PM
For specific branch Drive-up hours click here.
Schedule an appointment -
Live chat
Please click the “Live Chat” button on this page to start a chat session.
Our chat hours are Monday – Friday, 8:00 a.m. to 6:00 p.m.
Saturday 9:00 a.m. to 2:00 p.m.
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Send a secure email message
For account specific inquiries login to Online Banking and click on “Message Center.” Then, click the “Compose” button.
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Send a text message
978-200-0581
We’re available via text Monday – Friday from 8:00 a.m. to 6:00 p.m. & Saturday from 9:00a.m. – 2:00p.m.
Do not send account information via text message.
Data and message rates may apply, click here for full disclaimer. -
Contact us via mail
Send all correspondence to:
P.O. Box 1238
Lowell, MA 01853 -
Found a suspicious email or text message?
E-mail us at [email protected] to report cyber scams. When reporting URLs please provide the full URL address.
Have a more specific question?
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Business Loans
(978) 323-4716 – Main Phone Number
Monday – Friday: 8:00 a.m. to 4:00 p.m.
Service outside business hours can be arranged by special appointment.
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Credit Cards
Member Service:
(800) 252-1142After-hours
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Debit Cards
Member Service:
(833) 405-052824/7 and After-hours