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Scheduled System Maintenance

Due to scheduled system maintenance, our Call24 automated phone system will be unavailable from 8 p.m. Saturday, December 7 until 5 a.m. Sunday, December 8. There will NOT be an interruption to ATMs or Mobile and Online Banking. We apologize for any inconvenience.

Due to scheduled system maintenance, our Call24 automated phone system will be unavailable from 8 p.m. Saturday, December 7 until 5 a.m. Sunday, December 8. There will NOT be an interruption to ATMs or Mobile and Online Banking. We apologize for any inconvenience.

Chat, call, text, email, or in-person — we’ve got it covered

Use the contact form below, or reach out to us using one of the contact methods listed below.

For community donations and We Share A Common Thread Foundation requests please use this link.

Other ways to get in touch with us

  • Give us a call

    (978) 452-5001 –
    Local and Outside the USA

    (877) 604-5328 – Toll Free within the USA

    Our call center hours are:
    Monday – Wednesday: 8:00 AM to 6 PM

    Thursday – Friday: 8:00 AM. to 6 PM

    Saturday: 9:00 AM. to 2 PM

  • Visit us in person

    Our member service representatives are standing by. Find a branch near you, or schedule an appointment with us.

    Branch Hours:

    Monday – Wednesday: 8:30 AM – 4 PM

    Thursday – Friday: 8:30 AM – 6 PM

    Saturday: 8:30 AM – 1 PM

    For specific branch Drive-up hours click here.

    Schedule an appointment

  • Live chat

    Please click the “Live Chat” button on this page to start a chat session.

    Our chat hours are Monday – Friday, 8:00 a.m. to 6:00 p.m.

    Saturday 9:00 a.m. to 2:00 p.m.

  • Send a secure email message

    For account specific inquiries login to Online Banking and click on “Message Center.” Then, click the “Compose” button.

  • Send a text message

    978-200-0581

    We’re available via text Monday – Friday from 8:00 a.m. to 6:00 p.m. & Saturday from 9:00a.m. – 2:00p.m.

    Do not send account information via text message.
    Data and message rates may apply, click here for full disclaimer.

  • Contact us via mail

    Send all correspondence to:

    P.O. Box 1238
    Lowell, MA 01853

  • Found a suspicious email or text message?

    E-mail us at [email protected] to report cyber scams. When reporting URLs please provide the full URL address.

Have a more specific question?

  • Business Loans

    (978) 323-4716 – Main Phone Number

    Monday – Friday: 8:00 a.m. to 4:00 p.m.

    Service outside business hours can be arranged by special appointment.

  • Credit Cards

    Member Service:
    (800) 252-1142

    After-hours

  • Debit Cards

    Member Service:
    (833) 405-0528

    24/7 and After-hours