Contact Us

We’re here to help

Chat, call, text, email, or in-person — we’ve got it covered

Use the contact form below, or reach out to us using one of the contact methods listed below.

For community donations and We Share A Common Thread Foundation requests please use this link.

Other ways to get in touch with us

  • Give us a call

    (978) 452-5001 –
    Local and Outside the USA

    (877) 604-5328 – Toll Free within the USA

    Our call center hours are:
    Monday – Wednesday: 8:00 AM to 6 PM

    Thursday – Friday: 8:00 AM. to 6 PM

    Saturday: 9:00 AM. to 2 PM

  • Visit us in person

    Our member service representatives are standing by. Find a branch near you, or schedule an appointment with us.

    Branch Hours:

    Monday – Wednesday: 8:30 AM – 4 PM

    Thursday – Friday: 8:30 AM – 6 PM

    Saturday: 8:30 AM – 1 PM

    For specific branch Drive-up hours click here.

    Schedule an appointment

  • Live chat

    Please click the “Live Chat” button on this page to start a chat session.

    Our chat hours are Monday – Friday, 8:00 a.m. to 6:00 p.m.

    Saturday 9:00 a.m. to 2:00 p.m.

  • Send a secure email message

    For account specific inquiries login to Online Banking and click on “Message Center.” Then, click the “Compose” button.

  • Send a text message

    978-200-0581

    We’re available via text Monday – Friday from 8:00 a.m. to 6:00 p.m. & Saturday from 9:00a.m. – 2:00p.m.

    Do not send account information via text message.
    Data and message rates may apply, click here for full disclaimer.

  • Contact us via mail

    Send all correspondence to:

    P.O. Box 1238
    Lowell, MA 01853

  • Found a suspicious email or text message?

    E-mail us at [email protected] to report cyber scams. When reporting URLs please provide the full URL address.

Have a more specific question?

  • Business Loans

    (978) 323-4716 – Main Phone Number

    Monday – Friday: 8:00 a.m. to 4:00 p.m.

    Service outside business hours can be arranged by special appointment.

  • Credit Cards

    Member Service:
    (800) 252-1142

    After-hours

  • Debit Cards

    Member Service:
    (833) 405-0528

    24/7 and After-hours