We’re here to help
Chat, call, text, email, or in-person — we’ve got it covered
Use the contact form below, or reach out to us using one of the contact methods listed below.
Other ways to get in touch with us
Give us a call
(978) 452-5001 –
Local and Outside the USA
(877) 604-5328 – Toll Free within the USA
Our call center hours are:
Monday – Wednesday: 8:00 a.m. to 5:00 p.m.
Thursday – Friday: 8:00 a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 1:00 p.m.
Send a text message
We’re available via text Monday – Friday: 8:00 a.m. to 5:00 p.m.
Do not send account information via text message.
Data and message rates may apply, click here for full disclaimer.
Please click the “Live Chat” button on this page to start a chat session.
Our chat hours are Monday – Friday, 8:00 a.m. to 5:00 p.m.
Send a secure email message
For account specific inquiries login to Online Banking and click on “Message Center.” Then, click the “Compose” button.
Visit us in person
Our member service representatives are standing by. Find a branch near you, or schedule an appointment with us.Schedule an appointment
Contact us via mail
Send all correspondence to:
P.O. Box 1238
Lowell, MA 01853
Have a more specific question?
(978) 323-4716 – Main Phone Number
Monday – Friday: 8:00 a.m. to 4:00 p.m.
Service outside business hours can be arranged by special appointment.
24/7 and After-hours