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Fraud & Theft Protection

Tips, tricks, and tools to protect your peace of mind

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SCAM Alert - Fraudulent Text Messages

We have been made aware that members are being asked to provide online banking passwords via text messaging.  Continue reading…

Fraud comes in many forms

Stay one step ahead of identity theft, debit and credit card fraud, check fraud, and financial scams.

Report Credit or Debit Card Fraud

If you see transactions on your account that you don’t recognize, please call to report suspicious activity or block your card.

  • Jeanne D’Arc Credit Union VISA® Debit Cards:

    • Contact Jeanne D’Arc Credit Union’s Member Service Center at 978-452-5001 or visit your nearest branch to report the charges during regular business hours.
    • If you suspect fraudulent charges on your VISA® debit card after normal business hours, please call 833-405-0528
  • Having an issue with your ATM or VISA® Debit Card?

    Jeanne D’Arc Credit Union offers 24/7 support. Simply call our Card Care Center at 833-405-0528 to get assistance with:

    • Why isn’t my card working?
    • Placing Travel Notes
    • Requesting replacement card(s)
    • Updates on an order status
  • Jeanne D’Arc Credit Union VISA® Credit Cards:

    • Please contact 855-594-3250 to report any unauthorized transactions.

Fraud Alerts

Jeanne D’Arc now offers free Fraud Text Alerts for suspicious ATM/VISA® Debit Card transactions.

You’ll enjoy the benefits of:

Fraud Text Alerts making it safer and secure to detect fraud

Validate transactions in real-time

Minimize the fraud exposure window

How does this work?

Jeanne D’Arc uses state-of-the-art tools to monitor your account for suspicious transactions and activity. If unusual purchasing patterns or locations are detected, We will send a text message asking you to validate the purchase.

“Free MSG JDCU Fraud Center 0005550000 $201.45 on card 1234 at STORE NAME. If valid reply YES, fraud NO. To Opt Out, STOP.”

  • If your reply is YES:
    “Free MSG JDCU Fraud Center 0005550000 Thank you for confirming this activity. You may continue to use your card. To Opt Out reply STOP.”
  • If your reply is NO:
    “Free MSG JDCU Fraud Center 0005550000 your response has placed a block on the card. Call us immediately at 833-405-0530 avail 24/7. To Opt Out reply STOP.”

Make sure to add our text message alert number of 37-268 to your contacts, so you don’t miss any messages. This added protection to your ATM/VISA® Debit Card is automatic and free to all cardholders.

If you have any questions, or ever see a suspicious transaction on your ATM/VISA® Debit Card, please call our Card Care Center at 833-405-0528.

VISA® Purchase Alerts

To get started click here to check your card eligibility and start the registration process. To check your card eligibility, enter the first 9 digits of your VISA® Credit or Debit Card.visapurchasealerts-1

If your card is eligible, you will see a green “Success” dropdown and be asked to create your account. This is the account you will use to add new VISA® Credit and Debit cards, establish your alert settings and view alert history.visapurchasealerts-2

After entering in your account information, you will receive a confirmation code via the email address you entered. Enter the code to continue.visapurchasealerts-3

You will then be directed to the next page to enter the complete card information and add your card to your VISA® Purchase Alerts Account.visapurchasealerts-4

After you add your card and click “Create Account,” you can then establish your purchase alert settings. Here, you can choose the amount of a purchase that warrants an alert, whether you would like to be alerted for a purchase made with your card outside of the United States and when a purchase is made online or by phone. You can also choose how you would like to be alerted, either by Email or Text.visapurchasealerts-5

Your email alerts will be sent to the email address you provided when you set up your account.

If you would like to receive text message alerts, check the box next to Text. A box will appear where you will click “Add” or “Later” to enter your mobile number now or at a later time.

Click Add, then enter your mobile number.visapurchasealerts-7

After accepting the disclosure, you will receive a text message with a confirmation code. Enter the code to finish adding your mobile number to your account. Then, complete your alert settings and click Save Changes.visapurchasealerts-8

Restoration Rescue

Our Identity Theft and Security Center Program featuring Restoration Rescue® is offered exclusively as part of our Member Perks program. With Restoration Rescue®, you are armed with the right tools, resources and individuals to not only protect yourself against Identity Theft, but to get your identity back in the event you become a victim of this crime.

Restoration Rescue® provides you with a licensed team of attorneys, specialized in identity restoration, who will guide you through the process of getting your identity back. The program also offers reimbursements for replacing lost or stolen documents, such as your Driver’s License, passport and birth certificate, provides assistance with setting up Fraud Alerts with each of the credit bureaus, and more.

The best part? Restoration Rescue® comes at no extra cost to you when you enroll in Member Perks with an eligible checking or savings account.

Identity theft

  • Signs you may be a victim of identity theft:

    • You receive credit cards in the mail that you did not apply for.
    • You stop receiving mail you typically receive.
    • Collectors contact you regarding accounts you did not open yourself.
    • You notice errors or unrecognized accounts on your credit report.
    • You receive a bill from a doctor you do not know.
    • You see charges on your credit card account you did not make.
    • You have arrest warrants for crimes you did not commit.
    • You receive a data breach notice from a financial institution or company you are not involved with.
    • Your rates go up unexpectedly.
    • You receive a tax refund before you file.
  • What to do:

    1. File a report with the Federal Trade Commission (FTC) online or call the FTC Identity Theft Hotline at 1-877-438-4338.
    2. File an Identity Theft Police Report with your local police department.
    3. Contact one of the three credit reporting agencies to place a fraud alert on your credit report:
    4. Close any accounts opened without your permission.
    5. Contact the businesses or lenders where your identity was unlawfully used to inform them of your ID theft situation.
    6. Continue to monitor your credit report and accounts.

Fraud & Theft Protection FAQs

Contact the dispute processing center at 833-405-0530. This number is available 24 hours a day.

If you believe you have been the victim of identity theft, contact us immediately at 978-451-5001 or 877-604-5238 to place a password on your client profile. You can also view our Identity Theft checklist.

Contact Jeanne D’Arc Credit Union’s Member Service Center at 978-452-5001 or 988-604-5238. Or, you can visit your nearest branch during regular business hours to speak with a Member Service Representative.

You can also send us a message through our Live Chat feature or the Message Center through Online & Mobile Banking.

Immediately call 855-594-3250 to report any unauthorized transactions on your account.

Most credit cards have a fraud alert system, which you must opt into to begin receiving alerts. Click here to learn how VISA® Purchase Alerts work.

Yes, we offer text fraud alerts for our member’s personal accounts. Click here to learn how our fraud text alerts work.

We also post general fraud alerts on our website.

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