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Security FAQs

1. Is Online Banking safe?

Yes, Online Banking is very safe. We have chosen a very secure system for our Online Banking, in order to keep your information private. Your account information is as secure as it is at your physical branch. We have firewalls and encryption codes for all financial transactions on the Internet. For more security information, visit our Privacy & Security page.

2. How secure are my transactions?

As stated above, your account information never travels the Internet without encryption protection. Additionally, Jeanne D’Arc Credit Union has other protective measures to ensure data security, such as firewall protection, log-in sessions with a time-out limit and restricted failed PIN attempts imposing a lock out from Online Banking. You must remember however, that one of the most important security measures is YOUR responsibility – KEEP YOUR PIN NUMBER CONFIDENTIAL.

3. What about filling applications out online? How secure is that?

Filling out applications online is as secure as the Online Banking System. Your entire session (filling out and sending the application) is encrypted. Our system requires 128-bit encryption, so you can use the latest browser from  Microsoft that supports this security level.

4. If I access a vendor on your website, do I still have the security of the Jeanne D’Arc Credit Union website?

By accessing different vendor links on the Jeanne D’Arc Credit Union website, you will be leaving Jeanne D’Arc Credit Union’s website and entering a website hosted by another party. Although Jeanne D’Arc Credit Union has approved this as a reliable partner site, please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of the Jeanne D’Arc Credit Union website.

5. Can other people see my account information?

No, you are the only person that can see your account information by using your account number and your password.

6. What happens if I don’t log off the system?

Jeanne D’Arc Credit Union Online Banking has a 15-minute time-out feature set as the default. If you are logged in for 15 consecutive minutes without using Online Banking, the system will time you out and you will have to login to resume banking.

7. What does Jeanne D’Arc Credit Union do with the personal information I provide them?

Jeanne D’Arc Credit Union collects personal information to efficiently process your online applications. It is our policy to retain this information for that purpose only. Be assured that this information will not be sold or shared with anyone outside Jeanne D’Arc Credit Union unless we are compelled to do so by law. Jeanne D’Arc Credit Union respects your right to privacy and will in no way violate that right. Please refer to our Privacy & Security page.