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All Jeanne D’Arc Credit Union locations will be closed on Friday, January 1st in observance of New Year’s Day.

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All Jeanne D’Arc Credit Union locations will be closing at 2PM on Thursday, December 24th in observance of Christmas Eve and will remain closed on Friday, December 25th in observance of Christmas Day. ... Read more

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All Jeanne D’Arc Credit Union locations will be closed on Thursday, November 26th in observance of Thanksgiving.

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All Jeanne D’Arc Credit Union locations will be closed on Wednesday, November 11th in observance of Veterans Day.

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All Jeanne D’Arc Credit Union locations will be closed on Monday, October 12th in observance of Columbus Day.

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All Jeanne D’Arc Credit Union locations will be closed on Monday, September 7th in observance of Labor Day.

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Our Lowell Branch will close at 10AM, today, July 3rd, due to unexpected air conditioning issues. The safety of our members and staff is our top priority. We appreciate your understanding and apologize for any inconvenience this may cause.

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All Jeanne D’Arc Credit Union locations will be closed on Saturday, July 4th in observance of Independence Day.

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All Jeanne D’Arc Credit Union locations will be closed on Friday, June 19th in observance of Juneteenth.

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Due to scheduled system maintenance, Online & Mobile Banking, ATMs, and our Call24 automated phone system will be temporarily unavailable from Saturday, June 13, at 10PM, until Sunday, June 14, at 4AM.  We apologize for any inconvenience this may cause.

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Yesterday, we became aware of offensive comments posted on TikTok by an individual who was employed by Jeanne D’Arc Credit Union at the time of the post. This conduct is inconsistent with Jeanne D’Arc’s policies, Code of Ethics, and core values. Jeanne D’Arc does not support or condone this behavior, or any conduct by an employee that violates our policies, values, and commitment to those we serve. Although Jeanne D’Arc does not comment on personnel matters, we can confirm that the individual is no longer employed by Jeanne D’Arc.
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All Jeanne D’Arc Credit Union locations will be closed on Monday, May 25th in observance of Memorial Day.

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We are currently experiencing intermittent disruptions affecting Online and Mobile Banking services. This issue is impacting multiple financial institutions, and we are actively working with our vendor to restore full functionality as quickly as possible. If you need immediate assistance with your account, please contact our Member Contact Center at 978-452-5001. We appreciate your patience and apologize for any inconvenience this may cause you.

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For the safety of our employees and members, all Jeanne D’Arc branches will be open at 9 a.m. on Friday, March 6th. Our Member Contact Center will remain open during its regular business hours – if you need account assistance, please call us at 978-452-5001. You can also access your accounts using Online and Mobile Banking, as well as our ATMs. We appreciate your understanding and apologize for any inconvenience this may cause.

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All Jeanne D’Arc Credit Union locations will be closed on Monday, February 16th in observance of Presidents’ Day.

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Our Member Contact Center will be closing at 4:30PM on Tuesday, February 3rd, due to a staff event. We apologize for any inconvenience this may cause.

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The 2026 MoneyStrong Scholarship is now open. Don’t miss your chance – apply by Friday, April 3rd.

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All Jeanne D’Arc Credit Union locations will be closed on Monday, January 19th in observance of Martin Luther King Jr. Day.

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What You Need to Know About Passkeys

A person using their phone and laptop with icons of locked and secured files and information.

Has your phone prompted you to sign in to a website with a passkey? Passkeys are building momentum as a better way to secure accounts and data. They’re a new, convenient security feature, but you might have a few questions. Here are the answers to some of your most pressing questions about passkeys.

Q: What is a passkey and how does it work?

A: A passkey is a relatively new type of digital login credential that is designed to replace traditional passwords. Instead of typing text, you log in using the exact same method you use to unlock your phone or computer, such as facial recognition, a fingerprint scan, or a PIN. Passkeys rely on a highly secure technique called public-key cryptography. When you register an account, your device generates a unique pair of mathematical keys. The public key is shared with the website, while the private key is stored securely on your device. During login, the website challenges your device, which uses the private key to verify your identity.

Q: Why are they considered safer than passwords?

A: Passkeys eliminate the most common ways accounts get hacked. They can’t be guessed, stolen in a data breach, or phished. Because a passkey is digitally bound to a specific domain, you can never be tricked into giving it away to a fake or cloned website. Companies also only store your public key, which is useless to a hacker if a corporate server is compromised in a hack. There is no physical text for a criminal to guess, brute-force, for exploit via credential stuffing.

Q: How do I use a passkey?

A: When you create an account or update your login method, you’ll be given the option to save a passkey to your phone, tablet, or computer. After that, you simply authenticate with biometrics or a PIN when logging in.

Q: Can passkeys work across devices?

A: Yes—in the Apple, Google, and Microsoft ecosystems, passkeys sync securely across your devices when you’re signed in with your account.

Q: What if I lose my device?

A: This is a common concern, but no, you shouldn’t be locked out of your accounts. Most consumer passkeys automatically sync across your devices via encrypted cloud services. So if you lose your phone, your passkeys will be restored when you set up your replacement device. (It’s still a good idea to set up backup options when available.)

Q: Should I start using passkeys?

A: Yes, many experts say. If a site or app offers passkey support, enabling it is a smart move toward simpler, safer logins.

 

 

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