Password Security

To ensure security, we recommend the following:

Never reveal your password*.

Important: Some browsers allow you to enable a function to require passwords for specific sites or certifications. In that instance, you should enter the password for the browser.

Passwords are case sensitive. Mixing uppercase and lowercase letters is permitted.

You can change your Internet Banking password under User Options at any time. It is recommended that you change your password every six months.

Warning: We do not have access to your password. In the case of a forgotten password and/or challenge questions, contact our Customer Service and ask them to reset your password for Internet Banking.

Use the Sign Off icon to end a Internet Banking session. This will securely close out your Internet Banking session and expire all the cookies that were set in your session. Do not use the Back key.

Important: If you do not exit the browser, the browser will allow you to use the Back key to get back into your Internet Banking session should you wish to explore another site.

The amount of time you can remain inactive before being automatically logged out of Internet Banking can be set under User Options.

Warning: For your own security, keep this time setting as short as possible.

It is recommended that you balance your account at least once a month so that any discrepancies can be reported in a timely manner.

* Password refers to your telephone access (audio response system, not Bill Payment) password or the password that you selected when you signed up for Internet Banking. We may alternatively use a different name (e.g. “PIN”). If you have questions about what to enter in order to access Internet Banking for the first time, contact our Customer Service.