Alert 1 of 0
See all alerts
Branch Closure
Branch Closure Icon

All Jeanne D’Arc Credit Union locations will be closed on Friday, January 1st in observance of New Year’s Day.

Branch Closure
Branch Closure Icon

All Jeanne D’Arc Credit Union locations will be closing at 2PM on Thursday, December 24th in observance of Christmas Eve and will remain closed on Friday, December 25th in observance of Christmas Day. ... Read more

Branch Closure
Branch Closure Icon

All Jeanne D’Arc Credit Union locations will be closed on Thursday, November 26th in observance of Thanksgiving.

Branch Closure
Branch Closure Icon

All Jeanne D’Arc Credit Union locations will be closed on Wednesday, November 11th in observance of Veterans Day.

Branch Closure
Branch Closure Icon

All Jeanne D’Arc Credit Union locations will be closed on Monday, October 12th in observance of Columbus Day.

Branch Closure
Branch Closure Icon

All Jeanne D’Arc Credit Union locations will be closed on Monday, September 7th in observance of Labor Day.

Branch Closure
Branch Closure Icon

All Jeanne D’Arc Credit Union locations will be closed on Saturday, July 4th in observance of Independence Day.

Branch Closure
Branch Closure Icon

All Jeanne D’Arc Credit Union locations will be closed on Friday, June 19th in observance of Juneteenth.

Notice
Notice Icon

Due to scheduled system maintenance, Online & Mobile Banking, ATMs, and our Call24 automated phone system will be temporarily unavailable from Saturday, June 13, at 10PM, until Sunday, June 14, at 4AM.  We apologize for any inconvenience this may cause.

Branch Closure
Branch Closure Icon

Please be advised that the parking lot at our Dracut–Lakeview Ave branch will undergo scheduled construction and maintenance beginning Friday, June 19 through Sunday, June 21. For the safety of our members and staff, the branch will be closed during this time. The branch will reopen on Monday, June 22 during regular business hours. We appreciate your patience and understanding as we complete these improvements to better serve you.

Notice
Notice Icon
Yesterday, we became aware of offensive comments posted on TikTok by an individual who was employed by Jeanne D’Arc Credit Union at the time of the post. This conduct is inconsistent with Jeanne D’Arc’s policies, Code of Ethics, and core values. Jeanne D’Arc does not support or condone this behavior, or any conduct by an employee that violates our policies, values, and commitment to those we serve. Although Jeanne D’Arc does not comment on personnel matters, we can confirm that the individual is no longer employed by Jeanne D’Arc.
Branch Closure
Branch Closure Icon

All Jeanne D’Arc Credit Union locations will be closed on Monday, May 25th in observance of Memorial Day.

Outage Alert
Outage Alert Icon

We are currently experiencing intermittent disruptions affecting Online and Mobile Banking services. This issue is impacting multiple financial institutions, and we are actively working with our vendor to restore full functionality as quickly as possible. If you need immediate assistance with your account, please contact our Member Contact Center at 978-452-5001. We appreciate your patience and apologize for any inconvenience this may cause you.

Weather Alert
Weather Alert Icon

For the safety of our employees and members, all Jeanne D’Arc branches will be open at 9 a.m. on Friday, March 6th. Our Member Contact Center will remain open during its regular business hours – if you need account assistance, please call us at 978-452-5001. You can also access your accounts using Online and Mobile Banking, as well as our ATMs. We appreciate your understanding and apologize for any inconvenience this may cause.

Branch Closure
Branch Closure Icon

All Jeanne D’Arc Credit Union locations will be closed on Monday, February 16th in observance of Presidents’ Day.

Notice
Notice Icon

Our Member Contact Center will be closing at 4:30PM on Tuesday, February 3rd, due to a staff event. We apologize for any inconvenience this may cause.

Notice
Notice Icon

The 2026 MoneyStrong Scholarship is now open. Don’t miss your chance – apply by Friday, April 3rd.

Branch Closure
Branch Closure Icon

All Jeanne D’Arc Credit Union locations will be closed on Monday, January 19th in observance of Martin Luther King Jr. Day.

Back to Blog

Incident Response: The Need for Speed

A man in a wheelchair works at his computer at home.

In the digital landscape, time is the only currency that truly matters during a security event. We often think of cyberattacks as slow-moving battles, but the reality is more frantic. From the moment a malicious link is clicked or a password is compromised, an invisible clock begins to tick. Sophisticated attackers can move through a corporate network in under two hours, turning a single compromised workstation into a crisis.

Don’t take a wait-and-see approach. A suspicious email or a strange pop-up might seem like a minor glitch, but these are often the first tremors of an earthquake. Early detection is the difference between a near-miss and a catastrophic data breach that compromises the personal information of millions of customers and colleagues.

Speed isn’t just about the IT department’s tools; it starts with your intuition. You are the frontline sensor for the entire company. When you report an anomaly immediately, you grant the incident response team the “golden hour,” a critical window during which they can isolate the threat before it encrypts files or exfiltrates data.

To that end, we offer these suggestions for preparedness:

Locate the “report phishing” button. Familiarize yourself with your reporting tool, almost certainly in your email interface. This could save vital seconds
when a suspicious message hits your inbox.

Don’t be shy. If you think you’ve accidentally clicked something or entered your credentials on a suspect site, report it immediately. Internal honesty is the fastest way to kill a breach.

Keep emergency contacts handy. Save the internal IT security/SOC hotline in your phone or bookmark the reporting portal so you aren’t searching the intranet during a crisis.

Disconnect, don’t power down. If your computer behaves erratically, follow company protocol—usually disconnecting from wifi or unplugging the ethernet cable—to stop the spread while keeping the evidence for investigators.

 

Staying ahead of scammers’ advancements might seem overwhelming, but Jeanne D’Arc has resources to keep you in the know to defend your money and data. Visit our Fraud & Theft Protection page and subscribe to the Money Mill Blog for more information and best practices to keep your data and money safe.

Related Articles