Troubleshooting
Compatibility Test
Having difficulties viewing the test or not seeing the test results could be due to one or more of the following:
- Pop-up Blocker – If your browser uses a pop-up blocker, please disable it and click on the Test Again link. For more information regarding pop-up blockers please refer to the specific section for your browser by clicking on the link located in the index at the top of the page.
- JavaScript is disabled – If your browser has JavaScript disabled, please enable it and click on the Test Again link. Click here for more information about JavaScript.
- Alternative Browsers – Using an outdated, branded, or non-standard browser might cause test errors. Attempt to run the test on a recommended browser to see if the test can be successfully run. Click here for a list of recommended browsers. If you are still not able to view the test, please contact our Customer Service for further help.
Error Messages
To show our Customer Service the exact error message that you are receiving, display the error message on your screen then press ALT+Print Screen on your computer’s keyboard. This will transfer the image to your clipboard. Open your Word Processor and paste the selection. You can save this file and e-mail it to our Customer Service for support.
When experiencing an error message, try the following steps before contacting our Customer Service:
- Close the browser.
- Retry.
- Delete the Cache, Reload, or Refresh.
After trying this and you still continue to receive the error message, contact our Customer Service.